The short version
Cancel a consultation more than 24 hours before it starts and the payment is returned in full. Nothing has been delivered yet, so there is nothing to argue about. Everything below is the detail for the other cases.
Cancelling before the service is delivered
A payment can be cancelled in full at any time before the service has been delivered, subject to the notice periods below. Send the cancellation request by email from the address used for the order.
Consultations
| Situation | Outcome |
|---|---|
| Cancelled more than 24 hours before the start time | Full refund, or a new time at no charge |
| Cancelled less than 24 hours before the start time | One free reschedule. No refund if the client then cancels again |
| Client does not attend and does not warn | The session counts as delivered and is not refunded |
| The consultant cancels or does not attend | Full refund or a new time, whichever the client prefers |
| A technical fault prevents the call from happening | The session is rescheduled at no charge, or refunded in full at the client's choice |
| No suitable time is available within 14 days of payment | Full refund on request |
System design, $299
| Situation | Outcome |
|---|---|
| Cancelled before the scoping call takes place | Full refund |
| Cancelled after the scoping call but before the document is sent | 50% refund, covering work already done |
| Cancelled after the document has been sent | No refund, because the service has been delivered in full |
Implementation and development
Prepaid hours that have not been worked are refunded in full at any time. Hours already worked are not refundable; on request, the consultant provides a written breakdown of what was done in them. Any work completed and paid for remains the client's property whether or not the project continues.
If the service was not what was agreed
If a delivered service does not match what was agreed in writing, tell the consultant within 14 days of delivery and explain what is missing. The consultant will first offer to correct or complete the work. If that is not possible or the client does not want it, the amount paid for the part that was not delivered is refunded.
Disagreeing with a professional recommendation is not in itself grounds for a refund, because the opinion is the service. A service that was never delivered always is.
How to request a refund
- Email alexnykonovych@gmail.com from the address used for the order.
- Include the order reference or payment date, the amount, and the reason.
- A decision is sent by email within three business days of the request.
No refund request is ever refused without a written reason.
How the money is returned
Approved refunds go back to the same card or account used for payment. No other destination is possible, and no bank details are ever requested by email.
The refund is sent to the payment provider within three business days of approval. The card issuer then credits the account, which usually takes a further five to ten business days and is outside the consultant's control.
Because card payments are settled in Ukrainian hryvnia, refunds are returned in hryvnia for the same hryvnia amount originally charged. If the exchange rate has moved since payment, the amount seen in another currency may differ slightly from the original. That difference comes from the exchange rate, not from a deduction. No fee is withheld from a refund.
Chargebacks
A client may dispute a payment with their bank. Before doing that, please write: a direct refund reaches the client faster than a chargeback, which usually takes several weeks to investigate.
Questions
Ask before paying if anything here is unclear. Contact details are on the contact page, and these rules sit alongside the terms and conditions.
Last updated: 17 September 2026.